Same-day delays: Orders may be delayed due to high demand.
Delivery date: Estimated, not guaranteed. Depends on courier partners/vendors.
Late orders: Placed after cut-off will be delivered on subsequent days. Confirmation email required for coordination.
Remote areas: Extra delivery charges may apply. Refunds not possible for perishable items if charges are declined (Cancellation fee: 10% or ₹200, whichever is higher).
India-Pakistan conflict impact: Deliveries in certain cities may face delays/flight disruptions.
Product substitutions: Due to seasonal rush, replacements of equal/higher value may occur. No complaints accepted (clearly stated in product descriptions).
Late complaints: Resolutions attempted till 25 May 2025. Email myflowersbasket1@gmail.com. Post this date, no replacements/complaints entertained.
Non-serviceable areas: Courier gifts of similar value/theme will be sent.
Fresh flower unavailability: Alternate gifts dispatched via courier.
Courier orders: Tracking details shared with customers.
Replacements: Require customer confirmation via email. Unconfirmed orders put on hold.
No refunds for perishable items. Complaints resolved as per timelines (delays possible due to high demand).
Same-day orders may face delays.
Late orders delivered on subsequent days (email confirmation required).
Substitutions due to regional unavailability (no complaints accepted).
Complaints accepted till 25 Feb 2025 (email: myflowersbasket1@gmail.com).
Non-serviceable areas: Courier gifts of similar value sent.
Fresh flower/cake unavailability: Alternate gifts dispatched.
Tracking details provided for courier orders.
Replacements require customer email confirmation.
No refunds for perishable items. Complaint resolutions may take longer.
Not guaranteed. Free delivery slots: 8 AM–9 PM (metro/non-metro cities).
Same-day orders: Must be placed by 12 PM local time. Delivery attempted within 24 hours.
Fixed-time delivery: ±60 minutes from selected slot. Orders require 3+ hours’ advance booking.
Midnight deliveries (Valentine’s): 10 PM–1 AM.
Festive delays (Diwali, Christmas, etc.): Deliveries may take 48+ hours. No cancellations during extreme circumstances (weather, strikes, pandemics).
Remote areas: Extra charges apply beyond 25 km (metro)/15 km (non-metro).
Discounts cannot be clubbed.
Convenience fee included in pricing (covers online handling costs).
Address/order modifications: Free if requested 48+ hours before delivery. No changes/cancellations thereafter.
Flowers/cakes may vary due to seasonal/local availability. Substitutions of equal/higher value made.
Complaints accepted within 24 hours of delivery (with proof). Redelivery arranged based on investigation.
Chargebacks constitute a breach of contract.
Strictly follows delivery instructions (e.g., recipient-only).
One attempt only. Order deemed delivered if:
Wrong address
Recipient unavailable/refuses
Premises locked
Incorrect contact details
Left at gate/reception/neighbor = delivered.
Fraudulent orders (wrong address, odd timings) may be rejected/banned.
Unfounded recipients: No refunds.
Abusive behavior: Legal action + no refunds.
Shipped via BlueDart/DTDC/FedEx (3–9 days). No time guarantees.
Terms governed by Indian law (jurisdiction: New Delhi).
COVID-19: Delays/substitutions possible. No cancellations during lockdowns.
Check "Contact Us" for current details. Outdated info may lead to delays.
Grievance Officer:
Email: myflowersbasket1@gmail.com
Address:
Kh No 4, Shop No 1, NH-48,
Near Rajokri Flyover,
New Delhi – 110038
Website: https://myflowersbasket.com/