Privacy Policy

Note: This Privacy Policy forms an integral part of the Terms and Conditions, other policies, disclaimers, etc., available on the Website of My Flowers Basket and shall be read in conjunction.

My Flowers Basket (“we”, “us”, “our”) is the sole owner of the information collected on this Website. This privacy statement applies only to information collected by the Website.

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting the Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions.

1. Collection of Personally Identifiable Information and Other Information

When you use our Website, we collect and store your personal information provided by you from time to time. Our primary goal is to provide you with a safe, efficient, smooth, and customized experience. This allows us to offer services and features that meet your needs and customize our Website for a better experience.

The type of information we may collect includes:

  • Name
  • Address
  • Phone number (including mobile number)
  • Email address
  • Payment details
  • Age
  • Sex

We will never collect sensitive information about you without your explicit consent.
If you make a purchase, we collect information about your buying behavior.

For transactions, we may collect additional details such as:

  • Billing address
  • Credit/debit card number & expiration date
  • Other payment instrument details
  • Tracking information from cheques/money orders

If you contact us via email, letters, or if third parties send us correspondence regarding your activities on the Website, we may retain such information.

We collect personally identifiable information (email, name, phone number, payment details, etc.) when you make a purchase. We may use your contact details to send offers based on your previous orders and interests.

Updating/Deleting Your Information

If your personal information changes or you no longer wish to use our services, you may update or delete it by:

You may request a copy of the information we hold about you. A nominal fee of ₹100 (for administrative costs) applies. Requests can be sent to:

Email: myflowersbasket1@gmail.com

2. Communications from the Site

Special Offers & Updates

We may occasionally send product/service updates, promotions, or special deals. You can opt out of these communications.

Press Releases & Newsletters

If subscribed, we use your name & email to send newsletters. You may unsubscribe anytime by contacting us.

Service-Related Announcements

We may send critical service updates (e.g., maintenance notices) when necessary.

3. Legal Disclaimer

We may share personal information with affiliated entities to:

  • Prevent fraud/identity theft
  • Investigate account abuse
  • Facilitate joint services (only if you opt-in)

We may disclose information if required by law (e.g., court orders, fraud investigations) or to protect user safety.

To unsubscribe from marketing communications, email: myflowersbasket1@gmail.com

4. Cookies

We use cookies to enhance user experience. Cookies stored include:

  • _session_id – Tracks session details
  • Persistent (30 mins) – Internal visit tracking
  • Cart token (2 weeks) – Stores cart contents
  • Secure_session_id – Security validation
  • Password digest – For password-protected access

You may disable cookies via browser settings.

5. Links to Other Sites

Our Website may contain links to third-party sites. My Flowers Basket is not responsible for their privacy practices.

6. Advertisements

Third-party advertisers may use non-personal data (e.g., browsing history) to display relevant ads.

7. Security

We implement SSL encryption and AES-256 standards to protect your data. While no online method is 100% secure, we adhere to PCI-DSS requirements.

8. Business Transitions

In case of a merger/acquisition, user data may be transferred as part of assets.

9. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on our homepage. Significant updates will be notified via email/website notice.

10. Grievance Officer

As per the IT Act, 2000, our Grievance Officer is:

Email: myflowersbasket1@gmail.com

Address: Kh No 4, Shop No 1, NH-48, Near Rajokri Flyover, New Delhi – 110038